Experience with BSNL Broadband

Developing economy, increasing demand and deceasing infrastructure services! India is on a development express highway so far as the economy, GDP and IT is concerned but most of the Indian service providers are not capable enough to provide relible service to its customers.

I have personally experienced it in issues like transport services, infrastructure, etc etc. But the recent experience with BSNL broadband service is actually too much.....

The first mobile service I used in late 2003 was of BSNL`s. Though reliance mobiles were available for Rs.500 at that point of time, I prefered to go for a BSNL sim card , standing (waiting) under burning sun for the whole day at Bhubaneswar GPO. But the impression has changed over the period of time.

We are using BSNL broadband from last 5/6 yrs in our office and are facing service problems in regular intervals. Problems are bound to happen in any technology and thats absolutely not the issue, the issue is the time taken to shortout the problem and believe me that is huge so far as BSNL is concerned. This is the 3rd time on 30th of April our internet stopped working and we called the BSNL customer care and registered a complaint. They said it will be shorted out within 24 hours. The next day was a holiday 1st May, so understandably we were expecting it to get solved on 2nd but after waiting for whole day on 2nd we called up again and filed another complaint. The 4th day means 3rd May, 2 of my colleagues went to the concerned telephone exchange and met some officials who promised to get it repaired the same day. The 6th Day, I again called up the customer care and mentioned the 2 previous complaint numbers and you will be surprised to know the answer, the answer was and I quote "we can only forward the complaint to the concerned telephone exchange and it depends upon them how much time they will take. If you can put some pressure through somebody on them, they will do it soon." an you expect this answer from the largest telephone and ISP(Internet service provider) of India ?

We lost 7 working days, as most of our work depends upon the internet. I dont know BSNL can value that.......they are PSUs so they are not bothered about the consumer, but being a small business entity, we are responsible and answerable to our customers.

This is the reality but the last reality has changed i.e the monopolly of PSUs in several sector. Though our internet was repaired on the 8th bay of our copmlaint i.e on 7th of May, we have decided to migrate from BSNL to Airtel which is providing atleast prompt aftersales service. Most probably we are going to disconnect the BSNL one very soon.

Hope BSNL changes its current avtar and turns into a prompt and reliable service provider.

I dont know whether privatisation is the solution or not but it can certainly make these careless guys work.